The following information is valid for orders made in this online shop only.
If you have any further questions about our delivery service, please use the Contact page to get in touch.
- Minimum order value required for free delivery is £125
Orders of £124 or under can only be placed for collection
Please inform us if you did not receive your parcel as expected. The insulated packaging will usually keep food frozen (when applicable) for 48 hours but, in rare cases and in warm conditions, the delivery may no longer be appropriate for consumption.
In circumstances like these we are usually happy to provide an exchange or refund without any hassle. We can only do this, if we hear from you in a timely manner. So please help us minimize food wastage and get in touch as soon as you can!
Someone must be available to take delivery of your item wherever possible. We use a signed for or safe place system. We cannot be held responsible for any parcel that has gone missing after someone has not been available to sign for it during the delivery window. We take no responsibility for any parcel left in your specified safe place, should it go missing after delivery. Please note that a bin is not a safe place.
Once an order has already been processed and packed, we are unable to add forgotten items to an order without increasing the delivery cost to you.
We recently introduced an option for you to select your delivery date at checkout. You can choose a delivery date up to one year in advance. Below you can find the standard delivery times offered by our courier company.
If your order has to be palletised instead of using the parcel delivery network, different sending conditions apply. With palletised orders we may not be able to offer Friday for Saturday, Sunday for Monday or next day AM, delivery services. In most cases we will be in touch about this, but if in doubt please call our team for confirmation.
|Order by||Receive on|
|Monday 2pm||Tuesday by 2pm|
|Tuesday 2pm||Wednesday by 2pm|
|Wednesday 2pm||Thursday by 2pm|
|Thursday 2pm||Friday by 2pm|
|Friday (with Saturday delivery) 12pm||Saturday by 2pm (£3.95 surcharge)|
|Or Friday (with standard delivery)||Tuesday by 2pm|
|Saturday||Tuesday by 2pm|
|Sunday 10am||Tuesday by 2pm|